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Frequently Asked Questions

To place an order, you do not have to register on our website. You can add an item to the cart and pay for it as a guest.



It is easy and convenient to order from our online shop. We offer several payment options, and you can choose the most suitable one for you.

The payment options with Klarna can be either an invoice with deferred payment or payment by card at the time of ordering.

You can also pay for your order using SWISH.

Once the order has been placed and paid for in our online store, it is automatically forwarded to a warehouse for assembly and dispatch, so be sure you’ve provided us with a correct delivery address, as well as with your e-mail address. We need the e-mail address to send you a confirmation of your order receipt, and also to inform you of the package dispatch.

We offer free delivery on all 499 SEK order or more.

If it is less than 499 SEK order, delivery will be charged (you will have to pay the delivery cost according to the rates of the logistics company). The cost and option of delivery will be given when you place your order.


The delivery time depends on the region and the day of placing the order and can vary from 2 to 5 days (if the order is placed out of hours, we will start processing it on the next working day).

The delivery time will be specified in the order confirmation which will be sent by email.

If for any reason you decide to refuse and return the goods, you have a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods. Pay attention that we can only accept goods that haven’t been used and the original packaging is intact. In case of damage, we will not be able to refund you the full cost of the goods. Once you have decided to return the goods, contact info@knackhands.se   

Items that are returned will be sent at the customer's expense. Once we have received the goods and inspected them, we will refund your money within 30 days.

There may be cases where goods are damaged during transportation or goods have a manufacturing defect. Contact us info@knackhands.se  and we will definitely resolve this.